Timeline of #trainfail. South West Trains, how about you go cut yourself.
Friday, June 10th, 2011Well actually they did get cut. Some cable stealing at Farnborough amongst other things resulted in a horrendous journey for hundreds of passengers. I was among the hundreds, and it was not pretty.
After the aftermath from the delays on Wednesday night, you would think South West Trains would have some kind of clue. Nothing could have prepared me for what was about to unfold for the next 7 hours after arriving at London Waterloo station.
My timeline below illustrates the frustration and anger many of us experienced on our so called fantastic public transport system.
Thursday 9th June
7pm – I arrive at London Waterloo train station to catch my train home to Basingstoke on my daily commute. Immediately I can see across the board that all trains in and out of this station are delayed. I send a tweet to Sarah @girlygeekdom warning her of potential problems, as we regularly take the same trains.
7.15pm – I board the late 6.39pm train that had been delayed like all the others. Slowly but sure we moved forward… until we hit Clapham Junction. The guard informs us that there is a signal failure at this station and potentially other ones along the line. At this point I start tweeting the current situation to warn others. The backlog of trains on this track is starting to build up to 5,6,7 as time ticks by.
8pm – We are inching along past the smaller stations such as Weybridge. We stopped for half an hour before arriving at Byfleet and New Haw. A new update from the guard tells us that there are signal failures at Farnborough. The power of social media starts to kick in, as I’m tweeting these updates Steve @Actionlamb sees them and warns other people he knows that take a similiar route. I later tell Benjamin @BenjaminEllis and Sarah not to take any trains from Waterloo and to stay well away. Paddington to Reading and then a connecting train from there is the best bet.
9pm – An hour has past and we are still at Byfleet. The guard has no communication to Control, our driver is also in the dark. Passengers are enquiring if South West Trains will compensate them for taxi fares to go home. The guard is in a difficult position and cannot make this kind of decision. Frustration creeps in as everyone tries to contact their loved ones. What was more frustrating was seeing trains on the track next to us flow freely. We are stuck and cannot access the platform; we are in the middle of tracks on either side.
The guard promised us that if we ever do get moving, we will stop at West Byfleet for passengers who wish to make travel arrangements from this station. I decide this is the action I will take and take my chances on alternative transport. I call my fiance to let him know he may need to pick me up and drive from Basingstoke should Actioncabs run into difficulties. He starts to Google Map the route to West Byfleet.
9.30pm – The free flowing track is now also stuck. A lot of people are standing on our train and are getting very tired, each carriage is rammed to the ceiling with people. The message from the guard is the same: “We have no new information for you at the moment.” He tells us that he has been using his mobile phone to contact other drivers caught in front and behind us to see what is happening. However his battery is running low and has asked other passengers to lend their phones to him. The backlog of trains is now at 13. On average, a train will have 8 to 10 carriages. Hundreds of passengers are affected here, some with medical conditions and need to get home.
Meanwhile, Sarah and Benjamin meet up at the ICA in London to seek refuge, avoiding trains completely. Steve (now henceforth known as Actioncabs) heads to the ICA to pick them up, with the plan of grabbing me on the way back if I managed to escape.
10.00pm – My phone is dead and I slap in another battery. Phones are dying all over and it has dawned on many people that we could be cut off completely. Information is scarce, but the guard has new information and that the power has been turned off at Woking. No explanation is given at this point, but later I find out that passengers were pulling the emergency cord or prying doors open to jump off and access the platform. Power has been shut off to prevent electrocution from escaping passengers. The guard on our train refuses to open the door for us to jump onto the standstill train next to us to get to the other side.
A wheelchair passenger is worried about getting home, but a fellow passenger has offered to assist if they manage to get to Woking. I am sticking with my plan of getting off at West Byfleet; no one knows the state of the line between there and Woking.
10.30pm – Over 3 hours has passed and the guard has good news; the train will be moving shortly however more passengers are jumping onto the track. It needs to be made clear before we can proceed. A loud cheer echoes around our carriage as we are finally underway. However, passengers wonder how they get to their final destination from West Byfleet with some needing to go all the way to Poole.
Meanwhile, the motley crew at ICA are waiting for Actioncabs to come rescue them. Our hero Steve continues on his journey, dodging traffic cones. I however, am still staring at the carriage ceiling. By this time I am absolutely starving, I contemplate eating nearby seats.
11pm – I arrive at West Byfleet, with just enough battery life to make one more call to Sarah. Actioncabs et al are on their way, I just have to hang tight and find somewhere warm to wait. I stumble upon a pub called Catherine of Aragorn just outside the train station. The pub owner kindly lets me stay there even after closing time. I bump into a fellow passenger on another train who is waiting for her boyfriend. It seems her guard did not convey any information to her train, such as the Woking and Farnborough incidents. Neither did she know that people were jumping onto the track which caused further delays. South West Trains have failed miserably with comms tonight.
About 50% of the passengers stayed on the train and risked going to Woking to get connecting trains. Everyone said their farewells and wished each other luck… for some their journey is far from over.
Friday 10th June
12.30am – Thankfully my phone is now fully charged at the pub, and I am in constant communication with Sarah via Twitter. The welcomed sight of Actioncabs headlights illuminates the darkness, I have been rescued!!
1am – In the Actioncabs car is our hero Steve as driver, Sarah, myself, Benjamin and… Andy @andypiper. Andy was caught in a similiar situation, and he also hooked up with the ICA crew once he knew about our plans via Twitter. Apparently we went to the same FireFox 4 launch party I went to about a month or so ago, small world.
The end is not yet in sight however, as our car gets pulled over by the local police while going through Farnborough. There were some burglaries in the area and they were doing a routine check to make sure we weren’t car stealing. They were quite pleasant about it, Sarah and Steve talked to them while Benjamin, Andy and I sat quietly in the back. We are innocent, honest. I sat in the middle, a bit of a tight squeeze but Benjamin and Andy make good safety side airbags.
1.40am – After dropping off Benjamin and Andy at Farnborough train station and dodging more traffic cones, I got back to Basingstoke and finally got home safely. The first thing I did was make a bowl of instant ramen I was that hungry. I cannot describe to you how good it feels to a) have something to eat and b) to go to the toilet. My thanks goes to Steve Actioncabs for saving all of us from this hellish journey, but my heart goes out to all the other passengers that were still trying to make their way home.
To say that I will be making a complaint is an understatement. Poor communication, lack of information being relayed to drivers on the ground and not to mention the lack of ventilation on a lot of carriages. Throughout the ENTIRE journey, not once could the guard or the driver get through to Control. How can they justify the increase in rail travel, when people are being treated like this? I urge everyone who experienced this torment to bombard South West Trains with complaints and ask for compensation. Sarah posted the complaint form here.
Another year has passed and therefore another Secret Santa event! I took part in a Blogger’s Secret Santa event in 2009 that was organised by
What with the snow and such, all the Secret Santa packages were delayed hence why I only just got mine. Plus the fact I only just did my bit and sent my one off; December was a bit of a hectic month. To help my Secret Santa, I added the usual things to my likes, such as anime and geek stuff and also… bacon. The swine produces some of the best meat around and I have to say I am quite addicted to it. Lo and behold, I got bacon! Well not exactly…
